Transfer Pricing Application

Summary

Project Overview:
This was a custom built, cloud based solution for Syngenta, a customer of SAP. It required very close collaboration with the customer and the end-users of the product. I participated in multiple workshops and  lead the design of this product.

Company:
SAP, for their customer Syngenta. 

Tools:
Pen & paper, Balsamiq, Axure, SAP Build.

Team:
I worked with our customer and the end users of the product, and internally with: our sales team, project managers, two additional designers, developers, and QA team. The team was located in Ireland, Germany, and Switzerland. 

Platform:
Responsive website.

Project Goal:
This project aimed to build a brand new application to manage Transfer Pricing within Syngenta. Transfer pricing is an accounting practice that represents the price that one division in a company charges another division within the same company for goods and services provided.

My Contribution:
I was the lead designer on this project, and I was initially responsible for working with our sales team to organise workshops. I was also responsible for creating the designs for this product, providing guidance to the other designers, and working with the customer to get their sign-off, before finally working with our development team to insure the designs were implemented correctly. 

Process

Initial Workshops and Kick-Off:
This project began with a Design Thinking workshop, hosted in the SAP AppHaus in Heidelberg, Germany. At this stage Syngenta were meeting with multiple software companies to pick who they thought would be a best fit for their needs. During this initial workshop, SAP and Syngenta worked together to define the problem and user needs. We then created user personas and flows, and I created high level designs to give Syngenta an example of what their product could look like if they went with SAP. This workshop was a success and a few weeks later Syngenta signed-up to be a customer of SAP for this product. The next stage involved multiple more meetings to kick-off the project. This included more requirement gathering with the customer, user research with end-users of the product, and story writing sessions with the SAP project management team. 

Wireframe Design and User Testing:
The next stage of the project was to create the designs. There were two other designers on the team, I provided them with guidance and we worked together to create our product architecture and initial wireframes. I worked very closely with the customer to ensure our designs matched their requirements. I also worked with them to get access to the end-users to carry out usability tests. This stage was completed when I got sign-off from the customer on our initial designs. 

Final Design and Implementation:
I then created our final designs using SAP's design system, SAP Fiori. During this stage I worked closely with our development team to ensure the designs were feasible. We worked in two-week sprints, and when a final design was complete and signed-off on by the customer, I would hand over the designs to the developers to implement. I would then review the product along with the QA team to ensure it looked and worked as it was meant to. We also carried out more user testing during this stage to catch any usability issues. 

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